YES,  we will guide you in regards to internet connectivity requirements.  We may recommend a fibre connection back to our data centre if you have a lot of users.

Each customer gets a full Windows environment with the following standard applications:
Microsoft Office Professional including:
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook

Other applications are up to you. If it runs on Windows, chances are we can provide it.  And if you have a Mac and need to run PC applications, we can do that too. Some of our clients use:

- Adobe Acrobat
- Microsoft Access
- Microsoft Publisher
- PDF Authoring Software
- SQL
- Microsoft Dynamics CRM
- MYOB
- QuickBooks Pro/Premier

Just let us know what you need. We’ll take it from there.

ServiceIT Pty Ltd operates a number of secure data centres where we run all of your applications. The data centre is filled with state-of-the-art servers, storage technology, and network gear. It looks a lot like the computer room of a large corporation. We provide all of this computing power to our customers with a simple login.

Our customers simply click on an icon to connect to their login page. They login with their username and password, and all of their applications and files are provided to them within a virtual desktop displayed from the PC, laptop or device they connected with. It’s simple, easy, and very cool.

You can login from the office, from home, from your hotel, or even from your Wi-Fi connected laptop when you’re sitting at Starbucks. Productivity anywhere, anytime.

Yes, very.

Each user transmission is encrypted to protect your data and your personal information. Your data is screened for viruses and malware and backed up nightly.

By storing your data at our secure data centre, the risk of damage or loss to your desktop is reduced to almost zero. If the luggage guys at the airport drop your laptop, don’t worry. Just login to ServiceIT from the hotel, and all of your data will be waiting for you.

The security at our data centre is first rate. Two forms of authentication are required to enter, including biometric finger print scanning. There are security cameras covering every entrance 24 hours a day, and all equipment is secured in locked cabinets.

We have yet to encounter a customer whose data security wasn’t improved after moving to ServiceIT.

For businesses with 5 to 10 users, ADSL will be fine, any more than 10 users and we recommend a dedicated fibre connection to our data centre.  Don't worry,  we supply these also and will bundle this into your package and plan.

There is a large selection of devices and computers that can be used to connect to the ServiceIT cloud, including PCs, Macs, iPads, iPhones and even Android devices.

We will work with you to choose the best options.  We even have special high definition zero clients that can be used.  These are cool.

Samsung 24" Hi-Def LCD Zero Client, no PC hardware, just a smart screen connected to the network to access you virtual desktop in the ServiceIT Cloud. Our technology allows you to run 4 of these guys together at 1920x1080 full HD.

Yes.

Our technology allows you to run up to 4 screens at extremely high resolution.

Yes.

You can connect any USB devices to your Virtual Desktop,  just plug it into the device you are using to connect to the cloud and it will automatically be available now within your virtual desktop in our data centre.

You can connect printers, scanners, USB Camera's,  mobile phones, etc.

No Problems,

Our smart technology will allow you to access your printers at any location you connect from.

Probably not. One of the big benefits of hosted computing is that most of the computing is being done by the servers at the data centre. Very little is required of your desktop. So you can forget about the pattern of replacing your desktop computers every 3 to 4 years. We have clients using PCs that are 7 and 8 years old and are performing just fine using ServiceIT Cloud.

ServiceIT Cloud significantly reduces the need for desktop support, but doesn’t eliminate it entirely. Most of our clients realise a 70% to 90% reduction in desktop support.  Because ServiceIT servers are doing most of the work, your desktop doesn’t have to work so hard.   All you need to do is launch a connection.

Support will be needed to install new systems if you hire a new employee, to deal with printer issues, and to maintain your local virus protection.  So some desktop support will be needed, but much less than you’d need without ServiceIT.

We kindly ask you to get over it.  Did that help? We didn’t think so.

Actually, we get this question a lot.  We don’t want to be dismissive about customers’ concerns about having all their eggs in our baskets. Hosted computing is a bit of a paradigm shift for many of our customers.  We know the technology works, but we also recognise the need to make sure our customers’ concerns are addressed so that they know it works.  Here are a few ways we help increase your confidence.

First, when we migrate a customer to our service, we COPY his or her data from its current location to our environment. We never delete it. So at the very beginning, you have your data safely migrated to our environment as well as on your old systems. That safety net makes migration a little less worrisome.

Second, any time you select “My Computer” from within the ServiceIT hosted environment, you will see your local C drive. That means at any time, night or day, you can copy data down to your local computer. Maybe you want to save a copy of your QuickBooks backup file, or perhaps you’d like to save a copy of next year’s budget and work on it while you’re on a plane.  Whatever the need, your data is your data and can be moved around as needed.

Finally, we have additional data protection and disaster recovery service available for clients who need that extra protection.  We can host data in multiple data centres and even provide custom disaster recovery solutions as your needs dictate.

A reliable Internet connection is an important prerequisite to access the ServiceIT environment.   But now and then internet services go down, and when they do, the connection to your ServiceIT session will be interrupted.  However, any Internet connection will do.  If the ADSL in your office is down but your neighbour’s is still up, you can ask to borrow one of their PCs and log back in.  Your session will be there waiting for you to finish the email or anything else you were working on.

You can also go to any Wi-Fi hotspot with your laptop or to an Internet café and login there.   In most cases, ADSL links are back up fairly quickly.

For companies of 10 or more employees we recommend a dedicated fibre connection,  we can discuss this with you and bundle this into your package and plan.

Many of our clients are highly mobile and need to work offline.   For example, sales reps or road warriors who travel frequently often have a locally installed version of Microsoft Office on their laptop.   Before a flight, they simply copy a sales presentation or spreadsheet from the ServiceIT environment to their laptop, and then continue to work on it while on the plane.

We also offer our mobile users Outlook synchronisation so that their ServiceIT Outlook and the Outlook installed on their local computer are in sync. Any emails they draft offline or new contacts they enter will be automatically sent and updated the next time they connect to the Internet.

Many mobile users also benefit from our Exchange Active Sync services as well.   These services synchronise your Exchange email, contacts, and calendar with your iPhone, or other Windows or Palm-based mobile device in real time so that you are always up-to-date.

We also have technology that allows you to take a complete secure local copy of your ServiceIT desktop to your laptop,  you can work on a local copy while away from the internet and then check it back in later when the internet is available.

For desktops we supply Windows 7 Pro or Windows 8 Pro

For servers we supply Windows 2008 R2 / Windows 2012 or Linux

Yes, with us you get your own fully functional PBX system that gives you a bunch of advanced features such as E-mail to Fax and Fax to E-mail.

With ServiceIT you will no longer need to license the software we provide such as Microsoft Office, Exchange, and SQL.

If you have proprietary software specific to your business, just let us know what it is and we can help you determine whether you’ll need to maintain those licenses or not.

Yes, ServiceIT provides some of the best spam filtering and virus protection in the industry and it’s included with all of our packages.

Yes, if the number of users change just let us know and we can make that adjustment to your account.  You can also add any of our additional options like iPhone sychronisation service or additional applications at any time.

Yes, ServiceIT will configure user access permissions with the direction of management.  You have complete control over what files users have access to.

No, there is no major configuration needed on your workstations.   Just the download of a small client to your desktop. Each user can also create a shortcut on their desktop to the ServiceIT login for their convenience.

No, ServiceIT gives each user a first time login password and the user will be prompted to change and choose their own password at their first login.

You can select from several security levels that will determine how complex your passwords must be.   But they are always private and should never be shared with anyone.

Yes, with ServiceIT web filtering levels can be set for users with the direction of management.

Yes, we give you an icon on your screen which allows you to do this.