1300 079 300

Data center maintenance

Server * Storage * Networking * UNIX OS

Australia * New Zealand * Korea * Japan

30+ OEMs Supported

 

ServiceIT’s

Quite simply, the best service you can imagine.

We are driven by client happiness, pure & simple. We go the extra mile to make sure our clients stay with us year after year. And they do. Not because we reduce their pricing every year or send them flashy gifts at Christmas, but because we never give them a reason to look elsewhere.

 

Genuine independence.

Not as common as you think. Gold partner this, Platinum partner that – the myth in the IT services industry is that the more partner accreditations your supplier has, the better. But did you know that Microsoft Gold Partner status* is not awarded solely on technical merit? And that it comes with a commitment to deliver a certain amount of revenue each year? Think about that the next time your IT services provider recommends a certain solution to you.

 

We’re incredibly flexible.

Being independently owned and not having layers of management mean we are able to respond quicker and slicker than most of the competition. Essential for when you need something done quickly without compromising on quality.

 

We take responsibility.

 From our directors to our most junior engineer, everyone at ServiceIT is encouraged to take ownership and responsibility for client issues. Excuses are not on the menu.

 

We speak your language.

At ServiceIT, we recognize that an multinational workforce deserves a multinational support team, which is why we carefully select our IT engineers to not only ensure we have the broadest range of skills and experience but also the widest range of language skills.

 

We go the extra mile.

We’ve grown for one reason and one reason only – our reputation. And reputations are hard to gain and easy to lose, which is why we go the extra mile to make sure our clients never want to leave us. And they don’t. No client has ever left us for service reasons.

 

Not Just Another IT Company

At ServiceIT we have consultants, engineers and a help desk team that will assist you in any way they can.  We will have a specialist trained to your system’s needs. We do not have non-technical account managers or faceless technicians arriving to offer you a service.  To correctly deal with your business needs, we get to know you and your company.

 

Supporting Productivity

ServiceIT believes that IT should work for you, leaving you to work for the success of your business. If staff members cannot access business critical applications, their emails, or even if printing is down, the company suffers. At ServiceIT our knowledge, experience and expertise will keep you concentrating on what you do best.

 

Fast Response Times

What differentiates ServiceIT from any other IT company is the quality with which we deliver our services. We acknowledge that the faster we can get you working the more beneficial it is for your business. At ServiceIT we have systems in place to prioritize calls and ensure that items are resolved efficiently. We analyze the calls you log and if we see regular items appearing we will work with you to improve the systems or increase staff training.

At ServiceIT we are highly experienced and qualified in providing any IT services; it is of great importance that our customer service is first class and that your issues are resolved quickly and successfully.

 

Security

ServiceIT always takes full responsibility for the security of your IT infrastructure.  When a problem with your infrastructure arises we will take ownership of the problem until it gets resolved.  We know that trusting someone with your IT is just the same as trusting someone with your office keys and we do not take that responsibility lightly.  With any service we provide we make security a top priority giving you peace of mind regarding the safety of your IT.

 

Knowledge

At ServiceIT we train all of our staff so they are up to date with the latest technology.  As IT is such a fast paced industry, we are working with other major IT companies testing their products before they are released to ensure that we are at the front line of new technology. We make sure that you are not exposed to untested or unstable products.

 

Cost Effectiveness

Cost savings come from efficiency, uptime and a well managed IT system.

At ServiceIT we do not implement systems because we want to learn something new or because it is what other people are doing, we put in the right systems that suit your business needs.

Partnering with ServiceIT allows you to focus on your core business drivers by removing the burden of recruitment, training and the HR costs of hiring an IT professional as an employee.  Our certified team allows for resilience against absence and holiday cover.  Our team of experts also offers a broad skills base providing you with a wealth of knowledge, offering you the most efficient IT solution.